Responsible Gaming
Gaming Should Be Entertainment
At 1win, we believe that online gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it with a responsible mindset and set realistic expectations about outcomes.
Please remember: the house always has a mathematical edge. Play only with money you can afford to lose, and never gamble as a solution to financial difficulties.
Age Verification
Online gaming is strictly for adults only. In India, you must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is applicable) to participate in gaming activities on 1win.
We are committed to preventing underage gaming and maintain strict age verification procedures. If you are under the legal age in your region, please do not register or attempt to access gaming services.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please review the following checklist and seek help if you recognize these behaviors in yourself or someone you know:
- Constantly thinking about gaming or past gaming experiences
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Experiencing failed attempts to control or stop gaming
- Feeling restless or irritable when trying to cut down or quit
- Gambling as a way to escape problems or relieve negative emotions
- Chasing losses by returning to gamble more to recover money lost
- Hiding or lying about gaming activities and expenditure
- Jeopardizing relationships, education, or career due to gaming
- Relying on others to provide money for gaming (borrowing or stealing)
- Gambling with money allocated for essential expenses (rent, food, utilities, bills)
If you identify with any of these signs, please reach out for support immediately.
Self-Help Tools & Player Protection Features
1win offers several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a maximum loss threshold; gaming will be suspended once this limit is reached
- Reality Checks: Receive reminders about how long you've been gaming and how much you've spent
- Time-Out (Cool-Off Period): Temporarily restrict your account access for a set period (hours, days, or weeks)
- Self-Exclusion: Permanently or temporarily exclude yourself from all gaming activities on 1win
We strongly encourage you to use these tools proactively. Contact our responsible gaming team for assistance in activating any of these features.
Support Organizations & Helplines
If you or someone you know is struggling with problem gambling, please reach out to one of these trusted organizations:
India & Asia-Pacific:
- AASRA (Association for Social Service Through Out The Republic): Suicide Prevention & Mental Health Support
Phone: +91 22 27546669 (Mumbai) | Available 24/7
Website: aasra.info - iCall – Psychosocial Support: Mental health & emotional support
Phone: 9152987821 | Email: interact@icallhelpline.org
Website: icallhelpline.org - SAMHSA National Helpline (accessible globally):
Phone: 1-800-662-4357 (toll-free, confidential, 24/7)
Website: samhsa.gov
International Support Services:
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK Self-Exclusion): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
- BZgA – Bundeszentrale für gesundheitliche Aufklärung (Germany): www.bzga.de
If You Need Help, Please Reach Out
If you believe you or someone close to you is developing a gambling problem, please seek help immediately. There is no shame in reaching out—professional support is available and confidential.
Contact 1win's Responsible Gaming Team for assistance with deposit limits, self-exclusion, or other support tools. You can also call any of the helplines listed above to speak with trained counselors who understand problem gambling.
Remember: Recovery is possible, and help is available.